Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
Custom or personalized orders can't be returned or exchanged,
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns.
You have questions about your order?
Please contact me if you have any problems with your order.
PayPal, Credit Cards.
My items are made in Israel and it's under free trade agreement with many countries including USA, Canada and the EU thus subject to 0% import tax. Please note that in any case customs duties, tariffs and taxes are not included in the shipping rate or in the item value. Therefore, overseas buyers may be subject to local taxes like VAT and to import duties as determined by their local governments and we are not responsible in any way for these additional charges. In any case it is the buyer's responsibility to verify the local and import tax that may apply to their order if any.
The orders will be shipped off within 3-7 working days by spechial and fast ECO-POST REGISTRED MAIL by AIR MAIL!!
There may be changes in delivery times in custom orders and orders that are made by measurement, (for example in 14K gold jewelry). All the packages will be sent in padded package.
The postal TRACKING NUMBER will be provided, which makes it possible for the buyer to monitor the delivery status of the item.
Shipment from ISRAEL takes up to 7 days within Europe
And up to 10 days overseas. although it will usually take less.
However delays may occur and in some cases your package can take up to 14 days to arrive.
If you must have your item within a certain date contact me and we can do EMS Express Mail Service.
Express shipping is only 100 INS (about 28$) worldwide.
guarantees delivery time of within 3-5 business days worldwide with a tracking number.