Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
Custom or personalized orders can't be returned or exchanged,
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns.
You have questions about your order?
Please contact me if you have any problems with your order.
PayPal, Credit Cards.
My items are made in Israel and it's under free trade agreement with many countries including USA, Canada and the EU thus subject to 0% import tax. Please note that in any case customs duties, tariffs and taxes are not included in the shipping rate or in the item value. Therefore, overseas buyers may be subject to local taxes like VAT and to import duties as determined by their local governments and we are not responsible in any way for these additional charges. In any case it is the buyer's responsibility to verify the local and import tax that may apply to their order if any.
You can choose from several shipping options:
Delivery by registered mail is free with purchases over 99 NIS. Delivery prices with purchases up to 99 NIS The cost of delivery is 20 NIS. Delivery will arrive between 5-7 business days from the date of delivery
Delivery by courier to your home with addition cost of 40 NIS, to major cities and localities in the country, and free for purchases over 500 NIS on our website. The delivery will arrive on the day of delivery or the next day by courier to the house
Self-pickup from the studio un Tel- Aviv.
Registered mail delivery, around the world at the cost of 55 NIS
Express fast delivery, around the world at the cost of 120 NIS
Shipment from ISRAEL takes up to 7 days within Europe
And up to 10 days overseas. although it will usually take less.
However delays may occur and in some cases your package can take up to 14 days to arrive.
The orders will be shipped off within 3-7 working days by spechial and fast ECO-POST REGISTRED MAIL by AIR MAIL!!
There may be changes in delivery times in custom orders and orders that are made by measurement, (for example in 14K gold jewelry). All the packages will be sent in padded package.
The postal TRACKING NUMBER will be provided, which makes it possible for the buyer to monitor the delivery status of the item.
Shipment from ISRAEL takes up to 7 days within Europe
And up to 10 days overseas. although it will usually take less.
However delays may occur and in some cases your package can take up to 14 days to arrive.
If you must have your item within a certain date contact me and we can do EMS Express Mail Service.
Express shipping is only 100 INS (about 30$) worldwide.
guarantees delivery time of within 3-5 business days worldwide with a tracking number.
Need some help? I'm here for you also on whatsapp
Terms and Conditions
The website of the Tamar Ziv fashion company (hereinafter: "the website") is a website on the Internet, which is a virtual store for the purchase of products and services by the public who surf the Internet. The owner and operator of the site is the company "Tamar Ziv", A.M. 052973153 whose registered office address is at 23 Prof. Shor St., Tel Aviv (hereinafter: "Tamar Ziv")
An action on the site is any action performed on the site, including the purchase of products and / or services offered on the site (hereinafter: "action").
The provisions of these Terms and Conditions shall apply to any action taken on the Site by the "User", as defined below.
These terms and conditions constitute a binding contract between the user and Tamar Ziv, for all intents and purposes. It is clarified that browsing the website and / or performing actions on the website constitute the user's consent to accept and act in accordance with the provisions of the regulations. If you do not agree to the terms of these Terms and Conditions, you are requested not to make any use of the Site. It should be emphasized that anyone who performs an action on the site declares that he is aware of the provision of the site's rules and their recipient, and that he and / or anyone on his behalf will not have any claim and / or claim against the site owners and / or operators and / or anyone on their behalf And / or its operators in accordance with these rules and rules of participation.
For the purposes of these Terms and Conditions, "User" - any person, including a company, may use the Website, including performing actions through the Website, all subject to the fulfillment of the cumulative conditions listed below:
The user is qualified to perform binding legal actions; If you are a minor (under the age of 18) or you are not entitled to perform legal actions without the consent of a guardian, you are required to inform your parents and / or your legal guardians (the "parents") about the provisions of these regulations and obtain their approval to perform any activity, of any kind. As part of the site. The parents have a responsibility to inform the minors who wish to browse the site about the regulations and to monitor the activities of the minors so that the minors will act in accordance with the terms of these regulations. Any activity that will be performed by the minors on the site constitutes the consent of the minors and / or the parents to what is stated in the terms of the regulations.
The user has a valid Israeli or international credit card.
The user has an active e-mail box on the Internet.
It is clarified that Tamar Ziv may, at its discretion, terminate the activity of the site at any time and without prior notice.
Services offered on the site
The Tamar Ziv website offers a variety of content and / or services and / or activities, including, the services listed below:
Surfing and browsing various content. Purchase of products and / or services. Sharing and sending products from the site from the user to his friends and acquaintances via email and / or sharing via social networks. Providing feedback and / or comments on products and / or content on the website that will be published on Tamar Ziv's website and / or Facebook page. It is clarified that Tamar Ziv may choose, at its sole and absolute discretion, whether to publish or prevent the publication of the feedback. Tagging a product or item of your choice through social media. Registration for mailings (receiving content, marketing and advertising information in various media of the user's choice).
It is clarified that Tamar Ziv does not undertake that all these contents and / or services will be provided and / or will be provided continuously and continuously on the site, and Tamar Ziv will be entitled to change (including expand or reduce) the list of contents and / or services provided on the site, at its sole discretion and without To give any notice thereof. It is clarified that Tamar Ziv may choose to disqualify and / or not upload to the website and / or Facebook page any comment and / or feedback and / or image and / or content (hereinafter: "the content"), which at its sole and absolute discretion, May harm Tamar Ziv's name and / or the public's feelings and / or is of a blatant or abusive nature in a sexual or other manner and / or may cause a violation of any property rights and / or contrary to the provisions of any law and / or for any other reason. Each user of the services offered on the site hereby declares and confirms that he gives Tamar Ziv the full and exclusive right to use the content and confirms and undertakes that Tamar Ziv will be allowed to use his name and / or image in any advertising and / or display of the content on the site and / or Facebook page. This right of Tamar Ziv will be preserved indefinitely. The user also confirms that he is aware that from the moment the feedback and / or comments, sharing, tagging and uploading content of any kind to the site and / or Facebook page, his actions will be exposed to the public, for all that this implies, and the user confirms that he took this into account Use these services. The user confirms that Tamar Ziv has a reputation in its field of activity and that he must refrain from any damage to Tamar Ziv's reputation, including avoiding any activity on the site that could damage Tamar Ziv's good name in the eyes of the public. In this context, the participant undertakes not to act in a way that could harm the reputation of the said company.
Purchase on site
The site allows, among other things, the selection and purchase of products from the products appearing on the site, in an easy, convenient and fast way. To place an order you must first select the desired product or service, color and size. For each product or service offered on the website, a "product page" will be displayed in which the details of the product or service offered and the sale price will appear (hereinafter "product page"). Tamar Ziv may update the product page from time to time, add or remove products, remove products that are out of stock, add colors and / or sizes, and update and / or change the price of the product from time to time. It is clarified that the images on the site are for illustration only, there may be differences between the images, including the colors that appear in the images and product details and the actual products. These changes are due, among other things, to the fact that the products are photographed and displayed on a computer screen. The prices displayed on the website include VAT according to law, unless otherwise stated. In order to make a purchase on the site, the user will be asked to choose a password, as well as type in details such as name, address, e-mail address, telephone number and credit card number. In order for the order to be executed quickly and without incident, care must be taken to provide the correct details, otherwise Tamar Ziv will not be able to guarantee the execution of the order (hereinafter: "execution of the order").
Knowingly giving false information can amount to a criminal offense. Providers of false details may be subject to civil and criminal legal action, including tort claims for damages caused to Tamar Ziv due to a disruption in the operation of the site. In addition, the information provided by the user of the website will be used, among other things, to send e-mails regarding special promotions or updates on the website, only after receiving the user's approval. When making the order, Tamar Ziv will check the credit card details and upon receipt of the order confirmation by the credit card companies, the user will be notified that the order has been approved. It is clarified that the transaction is charged for the cost of the product or service purchased by him, will be made using the credit card immediately upon completion of the order. The product (s) and / or service (s) that will be purchased through the website (that is, an order placed by the user and this has been approved) will be referred to below as: "the products".
Conditions for completing the purchase transaction:
The purchase transaction will be made only after the completion of the ordering process and after Tamar Ziv receives approval from the credit card company to make the charge, in accordance with the existing work procedures between them and Tamar Ziv. In the event that the transaction is not approved by the credit companies - the customer will receive an appropriate notice. Completion of the purchase transaction is also conditional on the requested products being in stock at the time of completing the ordering process. In the event of a product that is out of stock and / or there is a problem with its delivery, for any reason, Tamar Ziv may notify the user of the cancellation of the order. Such notice will be given to the user by e-mail and / or by telephone, at the choice of the company. In such a case, the user will not have any claim against Tamar Ziv and in fact placing the order, the user waives any such claim. Tamar Ziv reserves the right to limit the amount of products in each order.
The order will be registered on Tamar Ziv's computers, and a confirmation of the transaction will be sent by e-mail within 48 hours of the completion of the purchase transaction by the user on the website.
It will be clarified and emphasized that sending an e-mail regarding the registration of the order in Ronen Chen's system does not constitute evidence of the completion of the operation and the sending of the email does not obligate Tamar Ziv. It is clarified that Ronen Chen's computer system records, which include a computerized and automatic record of all operations on the site, constitute prima facie evidence of what is said in them.
The user may choose to deliver the ordered products directly to his home and / or to another destination of his choice via courier or by registered mail or self-collection from the studio
Delivery by mail
Tamar Ziv will send the products by registered mail - free of charge for purchases over 99 NIS
Delivery to the user's home
Ronen Chen will provide the user with the products through an independent shipping company (hereinafter: "the shipping company"). The delivery of the products by the shipping company will be made within a few days from the date of placing the order on the website (up to 6 business days). Ronen Chen is not responsible for any act and / or omission of the shipping company, including delay in delivery. It will not be possible to supply products outside the territories of Israel. It will not be possible to deliver products on Fridays / Saturdays / holiday eves. Delivery of products to the user's home involves the payment of a delivery fee as specified on the website. The shipping fee will be added to the price of the products indicated on the website. The shipping fee will be charged for delivery to one destination, whether one or more products have been ordered.
The delivery times listed above will be valid from the date of confirmation of the order by the credit card company. It is clarified that the delivery times listed above are approximate times. There may be changes in delivery times due to delays that depend on the third party and are not dependent on Tamar Ziv. The user confirms that he knows that the product can be delivered in a shorter time or longer than the estimated time and yes, he confirms that he knows that Tamar Ziv will not be responsible for the delay in delivering the products in the following cases:
Due to "superior force" and without harming the generality of the aforesaid, war, hostilities, emergencies and natural disasters. Strike and / or shutdown at the suppliers of goods necessary for the production and / or transportation of the products. Any other reason beyond Tamar Ziv's control. In areas where access is restricted from a security point of view, Tamar Ziv will be allowed to deliver the products to the user in a nearby and acceptable place, by prior arrangement with the user. It is clarified that Tamar Ziv does not commit to delivery time when the products are not in stock. If certain products are out of stock, Tamar Ziv will notify the user who will be allowed to cancel the order.
It is clarified that the delivery of the products (at the Tamar Ziv store or at the user's home or post office) can be conditional on presenting the user's identity card and presenting the “order confirmation” number as received from the ordering system for the transaction. It is agreed that Tamar Ziv and / or anyone on its behalf will be entitled to demand any additional means of identification, at its discretion, as a condition for the delivery of the products to the user.
Cancellation of the purchase transaction by the user
The user may cancel the transaction he made on the site in accordance with the provisions of the Consumer Protection Law, 1981 (hereinafter: "Consumer Protection Law") or alternatively, replace the product with an equivalent alternative product or a monetary credit, all as specified below:
Cancellation of the transaction within two hours from the moment the product is completed on the website and before the product is shipped - will be done by telephone cancellation notice at customer service at 050-7388863 In such circumstances the user will be entitled to a full refund (including shipping fees, as charged).
After more than two hours, the transaction will be canceled after this period, the order will be charged and executed, but the customer will be allowed to return the product, upon receipt, via Israel Post, provided the product is in good condition and has not been used. Cancellation of the transaction after receipt of the product by the user, not due to a defect in the product and / or non-compliance - the user will be entitled to cancel the purchase transaction within 14 days from the date of receipt of the product and provided that the product is in good condition and not used.
Cancellation of the transaction will be made by returning the product to Tamar Ziv Studio or by mail of his choice and provided that the product is in good condition and has not been used at all. It is clarified that in the event of cancellation of a transaction that is not due to a defect and / or non-compliance, the user will not be entitled to a refund for the shipping fees paid by him (to the extent paid).
Cancellation of the transaction as a result of a defect and / or inconsistency between the product and its details as they appear on the website - the user must check the product immediately upon receipt. If the product was received by the user when it is defective, or when the actual product specification differs from the specification presented on the website, then the user may cancel the transaction within 14 days of receiving the product by returning the product to Tamar Ziv Studio or by mail.
For any questions related to inquiries, exchanges, returns, etc., please contact Tamar Ziv's customer service by email: or by phone 050-7388863 In any case, returning the product, replacing it with another product or receiving a financial credit will be done Subject to the following conditions:
A refund in case of cancellation of a transaction will be made by crediting the credit card where the transaction was made within 14 days of receiving the request to cancel the transaction and the returned product. The replacement of the product with another product or its return against receipt of a financial credit will be done at Tamar Ziv Studio, in accordance with the general exchange policy in Tamar Ziv, as updated from time to time, within 14 days of receipt of the product by the user and provided no use of the product. A refund for a payment made through PAYPAL will be made by crediting the PAYPAL account
Cancellation of the purchase transaction by Tamar Ziv
Tamar Ziv reserves the right to terminate at any time, in its sole discretion, the activity on the Site and / or to cancel a purchase transaction made by a user, including, but not limited to, in any of the cases listed below:
If after the completion of the purchase transaction it is discovered that the product is out of stock.
If the credit card information and the full details of the user have not been entered in the system.
In any case where an action has been taken in violation of these Terms.
The user committed an illegal act and / or violated the provisions of the law.
The user provided incorrect details when making the purchase transaction and / or afterwards.
The user has committed an act or omission that could harm Tamar Ziv and / or anyone on its behalf and / or the proper operation of the site and / or any other third party.
If in the opinion of the company, the user intends to resell the products purchased by him through the site to a third party. In this context, the user confirms and undertakes not to sell products purchased on the site to any third party.
The user did not come to the store to collect the products ordered by him within 14 business days.
In any case in which, due to "force majeure", Tamar Ziv is not able to properly manage the site, provide the user with the products and / or meet its other obligation. In this section "force majeure" means: including computer malfunctions, malfunctions in the telephone system or malfunctions in other communication systems, any sabotage and a security incident. In such circumstances, Tamar Ziv may cancel the transaction or offer the user an equivalent alternative product, at its discretion and in accordance with the circumstances of the cancellation.
If such a sale is canceled, Tamar Ziv will not be responsible and will not bear, in any case, any direct, indirect, consequential or special damage caused to the user or a third party, including but not only damage due to the purchase of the product and / or service by a third party at a higher price.
For details and inquiries regarding the products and / or their delivery, you can contact customer service by email: or by phone: 050-7388863
All intellectual property rights in all content on the Tamar Ziv website, including trademarks, patents, copyrights, designs, methods and trade secrets, are the property of Tamar Ziv only. These rights apply, among other things, to the graphic design of the site, the databases on it (including product lists, product descriptions, etc.), the computer code of the site and any other details related to its operation. No commercial use may be made of the data published on the Tamar Ziv website, in the database on the website, in the lists and pictures of the products appearing on it or in other details published by and / or on behalf of Tamar Ziv without obtaining Tamar Ziv's prior written consent. No data published on the Tamar Ziv website may be used for the purpose of presenting them on a website or any other service in violation of the provisions of the agreement and / or without obtaining Tamar Ziv's prior written consent and subject to the terms of that consent (if and to the extent given). This includes the collection of data from the site through software and / or the distribution of such data to the public in a commercial or commercial manner. No information may be copied, reproduced, distributed, sold, marketed and translated from the site (including trademarks, images, texts and computer code without the express prior written permission of Tamar Ziv. The site may not be displayed in a frame, visible or hidden and Link to the pages contained within it ("In-depth link"), but only to the home page. Do not display the site in a design or graphical interface different from those designed by Tamar Ziv, but subject to its prior written consent. The name Tamar Ziv, trademarks of Tamar Ziv Whether or not they are registered, etc. - they are all the property of Tamar Ziv only. They may not be used without her prior written consent. Commerce, logos and the editing and display of these are the sole property of Tamar Ziv and / or anyone on its behalf. The content appearing on the site may not be copied, reproduced, distributed, published or used in any other way unless Tamar Ziv has given her consent. In writing and in advance.
Law and Judgment
The law applicable to these regulations and / or to any action and / or conflict arising therefrom, is Israeli law only. In any case of dispute, the exclusive authority to hear any dispute arising, directly or indirectly, from the provisions of these regulations and / or the use and / or purchases on the site - will be to the courts (Peace or District) Tel Aviv-Yafo and not to any other court or tribunal.
Joining and registering on the company's website and providing contact information (real only) and financial billing information (of the customer) is done solely at the customer's discretion and will and consent
The company undertakes not to make any use of the information provided to it by the customer without his permission unless this is required by law or to prevent misuse.
The company takes acceptable precautions to maintain, as far as possible, the confidentiality of the information. Any transfer of a credit card number from the site is encrypted according to the PCI standard, but in cases where it is not under its control and / or due to force majeure, the company will not be responsible for any damage of any kind, indirect or direct, if the customer loses or uses this information. Unauthorized
The company announces that when browsing or performing operations on the site, including browsing the variety of products offered for sale on the site, the browsing details will be documented automatically and computerized, these details are used by the company for control and efficiency and administrative and marketing efficiencies with customers.
Some of the services on the site require registration. As part of the registration process, the customer will be required to choose a username and password that will be identified during use. The management of the site may from time to time determine additional or different ways of identification. The customer is asked to make sure to change the password frequently.
The customer agrees that the company will contact him via: Email; fax; SMS text messages or MMS messages, mail or via landline or mobile phone
The management of the site will not pass on to third parties the details of personal customers and the information collected about their activities on the site, except in the following cases:
A. To the extent necessary for the proper provision of the Site Services and for the purpose of realizing the purposes of the use of the information as specified above, to the extent required;
third. If the site management receives a court order instructing it to provide the customer's details or information about him to a third party; For the avoidance of doubt, the company does not undertake to oppose any request for an order that would require it to provide details about the customer to a third party.
D. In any dispute, claim, lawsuit, demand or legal proceedings, if any, between the customer and the management of the site; The issue will be clarified in the court in Tel Aviv, Israel.
The Company may provide and share anonymous, aggregate and statistical information with companies or other organizations related to the management of the site as well as with suppliers, business partners, advertisers and any third party at its sole discretion, but it will not knowingly or intentionally disclose customer identity without their express consent.
The company may use 'cookies' for the day-to-day and proper operation of the website, including to collect statistics about the use of the website, to verify details, to adapt the website to the customer's personal preferences and information security needs. For more information about "cookies" and the possibility of removing or preventing them, consult the browser help file.
The company may allow third-party companies to advertise on the site and / or manage the system for submitting advertisements on the site. The ads that the customer watches while visiting the site come from the computers of those companies. To manage their advertisements, these companies use tools designed to help them understand customer preferences. For example, these companies may place cookies on the client's computer and embed "web beacons" in advertisements, or on the pages of the website.
The company implements systems on the site that are designed to secure the information in the best possible way, in accordance with accepted standards. While these systems reduce the risks of unauthorized intrusion into the site management computers, they do not provide complete security. Therefore, the management of the site does not guarantee that the services on the site will be completely immune from unauthorized access to the information stored in them.
15. According to the Protection of Privacy Law, 5741 - 1981 - every person is entitled to review himself, or by his proxy legally authorized in writing or by a guardian, the information held on him in a database. A person who has reviewed the information about him and found it incorrect, complete, clear or up-to-date, may contact the owner of the database with a request to correct the information or delete it. If the owner of the reservoir has refused, he must notify the applicant in the manner and in the manner prescribed in the regulations. The information requester may refuse to allow a database to be reviewed and a notice of refusal to correct or delete information in the manner and in the manner prescribed in the regulations.
It should be noted that the credit card company Diners does not pass on customer details to any third party.
For more information, please see the Privacy Protection Law: